Charles Nkandu

Oversaw all Human Resource functions for 700+ employees across two entities, ensuring strategic alignment with regional and local objectives.

Managed a team of 6 HR professionals, enhancing their performance through effective reviews and designing engagement strategies that boosted team productivity.

Successfully managed relations with two unions, fostering a mutual working environment and ensuring adherence to all employment contracts and incentive programs.

Developed and managed annual HR budgets and projections, providing critical controls and advice for optimal recruitment and organizational fit.

Established the entire HR Department for a planned 900-employee organization, drafting and attesting all employment contracts and disciplinary codes with the Ministry of Labour.

Led the recruitment and onboarding of 50 long-term employees and 200 general workers, ensuring a robust talent pipeline for the new site.

Formulated comprehensive HR policies, including Compensation & Benefits, payroll with statutory deductions, recruitment, and performance management, optimizing operational efficiency.

Developed and implemented a COVID-19 workplace policy, ensuring zero transmission on the new site and safeguarding employee health and safety.

Spearheaded the certification of DHL International Zambia Limited as a Top Employer by the Top Employer Institute, enhancing employer brand and talent attraction.

Provided comprehensive HR support to two countries (Zambia & Malawi) for a headcount of nearly 200 employees without dedicated HR support staff, demonstrating high efficiency.

Identified, drafted, and implemented Conditions of Service for non-represented employees, standardizing employment terms and improving employee satisfaction.

Managed all aspects of employee relations, including successful union negotiations and efficient disciplinary case handling, fostering a harmonious work environment.

Secured approval for a K1,500,000.00 investment in training and development, the largest in the bank's history, significantly boosting employee motivation.

Optimized staff costs within HR to align with business performance and budgets, ensuring efficient resource allocation.

Administered payroll and all staff benefits, including gratuity and pension schemes, ensuring accurate and policy-compliant remuneration for all employees.

Created an efficient employee management structure across the country by establishing HR branch management, with each HR team member responsible for specific branches.

Led cultural change initiatives and managed diversity for a 250-employee hotel with 35 nationalities, fostering an inclusive workplace.

Identified, planned, and implemented training programs to address specific needs, enhancing staff capabilities and service quality.

Oversaw HR administration and policy implementation, ensuring compliance and operational efficiency for the hotel.

Executed pre-opening HR implementation across all departments for new hotels, ensuring seamless staffing and operational readiness.

Managed the full training and development function for 300+ employees, improving technical and soft skills across the organization.

Implemented new standard modules of training, aligning practices with industry norms and enhancing professional development.

Organized, formulated, and prepared annual training plans and calendars for all departments, ensuring systematic skill enhancement.

Evaluated training effectiveness to ensure direct business impact, contributing to improved employee performance and service quality.

Drove high-level performance for 350+ employees by managing all training and development functions and conducting business analysis.

Designed and implemented global Taj Hotels standard operating procedures, ensuring consistent service excellence and efficiency.

Implemented key service training programs, transforming guests into brand ambassadors through exceptional service delivery.

Managed comprehensive recognition and reward programs, fostering an energetic and motivated workforce.